Zurich North America is hiring a RCIS Crop Underwriting Account Service Associate to join the Crop Underwriting team in Anoka, Minnesota! As an Underwriting Account Service Associate, you will support crop insurance agent customers, work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research, analytical, and critical thinking skills to effectively assess risks and grow your career.
Crop Underwriting Associates perform various tasks. Responsibilities include reviewing and evaluating crop insurance policies, while adhering to company policies, state, and federal guidelines within their established authority.
This position is a hybrid model that supports a blend of in office and remote work from the Anoka, MN area.
In this role you will be responsible for:
Ensure complete and accurate crop insurance policy underwriting by reviewing applications, written agreements, policy change forms, actual production history (APH) databases, acreage reports (AR), gathering missing information, resolving inconsistencies, and outlining next steps.
Respond to and process requests from claims and compliance departments related to the underwriting of policies.
Rectify errors and issues identified in the Federal Crop Insurance Corporation (FCIC) Error Report.
Specific duties as assigned by the leadership team to underwrite and support regional specialty crops. Regional specializations, i.e., Category C crops, whole-farm revenue protection, or Livestock Products.
Supports Underwriter with broker/agent/distributor/customer interactions by providing outstanding customer service skills.
The role will be filled at the Underwriting Account Service Associate or Underwriting Account Service Analyst level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.
Underwriting Account Service Associate
Basic Qualifications:
Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR
Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
OR
High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
AND
Knowledge of data collection and analysis
Microsoft Office experience
OR
Underwriting Account Service Analyst
Basic Qualifications:
Bachelor’s degree and 2 or more years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area.
OR
Zurich Certified Insurance Apprentice, including Associates Degree and 2 or mor years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area.
OR
High School Diploma or Equivalent and 4 or more years of experience in the Insurance, Underwriting, Insurance, Underwriting, Finance, Accounting or Banking area.
AND
Knowledge of the insurance industry and the legal and regulatory environment.
Experience with data collection and analysis
Experience with processing, rating and policy management systems used in the insurance industry. Knowledge of processing, rating and policy management systems used in the insurance or financial industry.
Customer service experience
Problem solving experience
Experience servicing product portfolios for multiple lines of business for insurance or financial industry.
Microsoft Office experience
Preferred Qualifications:
Insurance industry knowledge applicable to underwriting rules and procedures
Knowledge of agriculture, livestock, and/or multi-peril crop insurance and specialty programs
Superior skills in relationship building, active listening with customers and co-workers
Strong verbal and written communication skills
Customer service experience
Enjoys working with details and providing accurate data and/or information in a timely manner
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Adobe Acrobat
Ability to multi-task
5% Travel