Customer Service Representative
Starting from $18 to $25 per hour
12355 Uline Way, Kenosha, WI 53144
As an essential business, we supply companies and organizations with the products they need to serve customers and keep operations running. The health and safety of Uline employees continue to be our top priority, and we have implemented numerous changes to our normal operating policies in response to COVID-19.
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.
24/7 operation – Various shifts available with set schedules.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Communicate with customers via phone, email and chat.
- Solve customer problems and find best possible solutions.
- Help customers navigate Uline’s website and place orders online.
- Provide knowledgeable answers to questions about products, pricing and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.
- Bachelor’s degree or high school diploma with 3+ years of relevant experience. Bachelor’s degree strongly preferred.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
- Available for 4 weeks of training, Monday – Friday, 8:30 AM to 5 PM.
- Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Bonus programs that include annual performance, sales goals and profit sharing.
- Tuition reimbursement.
- Career advancement opportunities.
- On-site café and outdoor patio.
- First-class fitness center.
- Beautifully maintained walking trails.
- Free chair massages.
- Numerous employee appreciation events throughout the year.
- Opportunities for community involvement.
- Voluntary opportunities for overtime.
- Scholarship program for children of employees.