Sr. Business Systems Analyst, CRM and Sales Systems

Job Description:

Reporting to the Sr. Manager of Business Systems, the Business Systems Analyst for CRM and Sales Systems manages Salesforce and related business systems and processes. The role requires a good understanding of lead-to-order business processes combined with a solid technical background that includes administration of Salesforce, expert-knowledge of Salesforce configurations, software development experience on Salesforce and SQL fluency. Driving process and system improvements, a continuous focus on data integrity, the implementation of enhancements and projects, and the support of existing Sales Systems and processes are key responsibilities of this role. Strong problem-solving skills and the ability to consistently deliver projects and objectives are instrumental to succeed.

Responsibilities and duties:

· System Administrator, Developer and Architect for Salesforce

· Drive Salesforce enhancement projects

· Resolve daily Salesforce issues

· Maintain data integrity in Salesforce programmatically and via Data Loader

· Identify and drive Advanced Pricing and Salesforce optimizations and enhancements

· Manage and support all integrations in and out of Salesforce

· Develop and code enhancements on Salesforce

· Maintain documentation of Salesforce, Integrations and Advanced Pricing configurations and setups

Requirements:

· 7+ years techno-functional experience designing, enhancing and supporting solutions on Salesforce and associated systems

· 3+ years Salesforce Administration experience

· A good understanding of Sales business processes

· Experience developing and customizing Salesforce using Salesforce Visual Force, Apex, Lightning and SOQL

· Proficient in SQL

· Experience with Reporting and BI tools

· Oracle DB and ERP experience is a plus

· Project Management experience

· A proven ability and history of working effectively with offshore employees and consultants

· Background in data analysis and management

· Excellent verbal and written communication skills

· Experience in Semiconductor Sales Operations is preferable

Education:

· Bachelor’s degree in STEM (Science, Technology, Engineering, Math) major or equivalent experience required

· Salesforce certification is a plus