ITS is currently seeking an Operations Center Assistant. Primary responsibilities include monitoring the operational integrity of the network, the continuing operation of systems and data centers, assisting customers calling into a 24-hours-a-day/7-days-a-week UNL Operations Center serving the University of Nebraska, providing Tier 1 support for networking, systems and data center operations, answering incoming calls for the University, support the computing needs of faculty staff and students at the University and providing basic audio conferencing services and after hours answering services and support.
QUALIFICATIONS: Knowledge and terminology for desktop and mobile computers and networking, excellent interpersonal and communication skills (both verbal and written) and proven problem solving and diagnostic skills. Reasonably flexible and hard working. Must have a valid operator’s license. Federal Work-Study preferred but not required.
PAY/HOURS: $10/hr. Up to 20hrs/week during the academic year. Summer hours possible. Position is a 24-hour operation, must be able to work a variety of 1st and 2nd shifts including evenings and most importantly weekends.
LOCATION: University of Nebraska-Lincoln, City Campus (Nebraska Hall)