Title: Program Manager, Jewish Community Services
Organization: Jewish Family Service of San Diego
Position Type: Full-Time (37.5 hours per week), exempt
Benefits: Benefits for this position include a 401(k) plan, medical, dental and vision coverage, flexible spending accounts, life insurance and generous holiday benefits.
Overview: The Jewish Community Integrated Services program provides culturally competent coaching and resource navigation, and a variety of integrated services including mental health support and navigation, direct financial and food assistance, and transportation to Jewish community members of all ages that are struggling to maintain economic and social-emotional stability as a result of the COVID-19 pandemic. The Program Manager will play a critical role in developing and iterating this pilot program.
In addition, the Program Manager will carry their own case load. As a Resource Navigator, they will play a critical role in the continuum of case management and supportive services, providing necessary support for clients who identify as Jewish or live within a Jewish households. This position will coordinate care for individuals within JFS and beyond, assist clients in navigating resource systems, and break down services to manageable goals to establish patterns of success. The Resource Navigator will coordinate appropriate services and providing ongoing support in order for each client to attain and maintain self-sufficiency. The Resource Navigator will provide care that is client-centered and outcome-oriented.
What You Will Do:
- Responsible for day to day supervision and managerial direction of (1) Resource Navigator and (1) Community Engagement Coordinator
- Work toward achieving the grant’s service goals and objectives, tracking outcomes, outputs and emerging trends, and contributing to quarterly funder progress reports
- Innovate and iterate the service and outreach model to achieve maximum impact and remain responsive to community need
- Review case work of resource navigator and assist with difficult cases, ensuring quality care and effective interventions
- Provide ongoing case management, coaching and care coordination services to a caseload of approximately 30-40 of Jewish individuals at a time or 100 clients per year
- Provide comprehensive assessments of each client, identifying areas of need and partnering with clients to develop individual plans to set and achieve realistic and time specific personal goals
- Act as the client’s consistent touchpoint and cross-team coordinator to monitor continued progress in other JFS services
- Provide coaching to stabilize immediate mental health crises with improved coping skills while also navigating towards longer-term community providers and insurance-eligible counseling and support groups
- Provide coaching on soft skills related to seeking employment, including resume reviews, interview preparation, and job search skills
- Consult and coordinate with Jewish community leaders and other secular partners to inform them of the available resources for the Jewish community and to establish a warm hand-off
- Monitor client progress to determine effectiveness of service delivery and to assess progress towards individual goals and objectives.
- Maintain client information and case documentation in a confidential and professional manner in software system with integrity and in line with the quality standard set by supervisor
- Participate in maintaining a network of services and resources for clients in San Diego County.
- Attend to telephone calls, assessing each situation and screening for high-risk situations
- Attend program related meetings including agency’s case consultation meetings, grant progress meetings, and staff meetings.
You Will Need:
- Requires a BSW (Bachelor of Social Work) or a Bachelors in related human services field with 2-3 years’ experience in case management.
- Knowledge of Jewish culture and the local Jewish community
- Minimum of two years of experience in a case management/resource coordination role
- Previous management experience
- Previous experience with program development and funder relations
- Comfort conducting outreach to clients in the community
- Understanding of the low-income population and the concept of trauma informed care
- Desire to work in an integrated team environment
- Demonstrated persistence in finding resources that address the multi-factored impacts of poverty
- Experience setting limits when working with stressed clients, often in some level of urgency
- Ability to show an unconditional positive regard for clients who turn to JFS for support
- Previous training in Motivational Interviewing and Financial Literacy preferred
- Ability to work flexible hours, including some evenings
Read to Move Forward?
To apply, please submit your cover letter and resume on the link provided.
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For nearly 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit www.jfssd.org