At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
This Intern will assist with outreach, assessments and housing search for the scattered-site Permanent Supportive Housing programs. These programs provide long-term rental assistance and support services to individuals and families who are experiencing homelessness and have a disability. Will work to identify, screen, and serve eligible clients through the program.
Entry level professional position. Educational requirements are specific. Decision making skills and problem solving skills are required.
Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
Starting from any date and ends upon completion of internship.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- *Participate in outreach to homeless individuals to engage them in services and screen for program eligibility.
- *Conducts interviews and assessment to accept, deny, and refer applicants.
- *Responsible for verifying and documenting the eligibility of applicants and maintaining comprehensive, accurate service records for all approved or denied clients
- *Assist case management staff in locating suitable housing though housing search and placement services
- *Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency.
- * Work is completed in homeless shelters, office space, and other non-traditional settings. Must ensure safety and security measures for outreach services are followed.
- *Travel is required, included use of personal vehicle.
- *Provides program information and referral services to clients and homeless service providers.
- *Demonstrates ability to help clients effectively by utilizing community resources to obtain self-sufficiency.
- Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
- Is able to work both independently, with little supervision, and as a part of a team.
- Utilizes the Sanctuary Model, including provision of trauma-informed care to clients.
- Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
- Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
- Abides by all specific program and agency procedures, policies, and requirements.
- Cooperates and collaborates with program area staff, volunteers, and other agency staff.
- Is dependable and punctual regarding scheduling and attendance
- Able to evaluate program services and make recommendations.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
- 2 years completed toward Bachelor’s Degree, or
- 2 years experience in Human Service field
- Valid Drivers License and acceptable driving record.
AMERICANS WITH DISABILITY SPECIFICATIONS
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.