We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud-based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we.
At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.
Responsible for Troubleshooting Application Performance
Maintain excellent customer satisfaction level
Experience working with cross-functional teams
Find technical resolutions to unknown or new scenarios
Keep up to date with all eCW products and their enhancements
Other duties as assigned
Master’s degree with 1 plus years of experience
Proficient with relational databases
Experience with Internet Protocols, HTTP / HTTPs
Experience with XML / XSL
Experience with Linux and Windows operating systems
Understanding of N-Tier Architecture
Experience working of SQL Server or MySQL database
Open to Travel (Up to 50%)
Experience with Tomcat Application servers
Experience working on APM tools.
Knowledge of Networking Protocols
Professional telephone manner
Ability to balance multiple priorities
Ability to handle difficult situations
Excellent customer service orientation
Strong analytical and problem-solving skills
Excellent attitude and spirit of cooperation
Detailed oriented with strong interpersonal and communications skills
Technical Support experience is a plus.
eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.