Cimarron is seeking an intern to support the IT Helpdesk of our corporate operations near Johnson Space Center in Houston, TX.

Key Duties

• Responsible for basic server administration, directory and account administration, inventory of hardware and software, end-user support, data backup management, and website management.
• Perform backup administration and reporting.
• Manage IT Helpdesk SR ticketing system.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in-person or over the phone.
• Respond to email messages from customers seeking help.
• Install, modify, and repair computer hardware and software.
• Follow documented procedures and update or modify them based on new experiences, information, or support techniques.

Required Skills, Experience, and Education

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
• Basic understanding of general Information Technology.
• Ability to prioritize tasks effectively based on end-user requirements.
• Ability to communicate well with end-users, vendors, and customers as needed.
• Self-motivated.
• Able to successfully handle and maintain confidential information.
• High School diploma or equivalent.
• Currently enrolled in a related college/university program with a GPA of 2.50 or higher.

Desired Skills, Experience, and Education

• Understanding and/or experience with any or all of the following:
• Information Technology and IT Helpdesk.
• Windows desktop and server Operating Systems (including Windows 8, 10).
• Basic Windows server administration.
• Microsoft Office products, especially familiarity with Microsoft Office 365 and Symantec Backup Exec.
• Web Design using HTML (HTML 5, CSS 3), ASP.NET, and JavaScript.
• IIS and Apache Web Server administration.
• Adobe Photoshop or other Image Manipulation Software.

Cimarron is an Equal Opportunity/Affirmative Action Employer, M/F/Disability/Veteran.