We are looking for a Client Support Specialist to help streamline our customer service experience and become a core contributor in continuing to provide the highest level of support to our clients. Our ideal candidate is someone who deeply cares about client success and has a strong passion for teaching and problem-solving.
· Manage and effectively resolve customer support requests through various channels.
· Troubleshoot and resolve complex customer issues while escalating necessary issues in a proactive manner.
· Lead training webinars on various topics while gathering feedback from attendees.
· Help drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within customer base.
· Contribute to our Knowledge Base by continuously adding and updating content.
· Maintaining a positive, empathetic and professional attitude toward customers always.
· Finance, Communication, or Information Systems degrees preferred. (Recent graduates welcome).
· Strong customer service, passion to deliver exceptional service
· Communication proficiency; excellent verbal and written skills
· Aptitude and willingness to gain complete knowledge of software capabilities in order to provide excellent service to platform users.
· Proven organizational skills and exceptional time management skills
· Proficient skills in Microsoft Office software, emphasis on Excel.