Job Title: Divvy Outreach Leader
Employment Status: Part-Time, Non-Exempt, Seasonal Compensation: Hourly, $19.00 starting
Needed: 3-5 positions
Overview of Position:
Divvy is seeking outgoing, well-organized, and committed advocates for biking and social equity to join the Divvy team as an Outreach Leader. As Outreach Leader, you will represent the Divvy brand, promote Divvy and Divvy for Everyone memberships, register new members, and educate Chicago residents about the power of bike share.
This is a seasonal position, offering up to 25 hours per week with mainly afternoon/evening and weekend work for special events. The Outreach season runs from May through the end of October 2024 with a peak June-August.
Key Aspects of Position:
- Represent the Divvy brand at assigned events and locations which could include Divvy stations, community events/ meetings, organized rides, and other special events in Chicago
- Participate as a member of the Divvy Outreach Team in making events successful by effectively disseminating information, encouraging registration, managing registration and facilitating an enjoyable and productive event experience for all participants.
- Elevate Divvy as a valuable and prominent presence within target communities
- Assist community members with enrollment in the Divvy for Everyone program on a mobile in-person basis
- Conduct in-person demonstrations on how to use the kiosk, app and/or Divvy key, and take interested residents (who sign a waiver) for short demonstration bike rides
- Ability to write detailed notes describing the event and feedback from residents and potential customers.
- Manage databases and spreadsheets required for events.
- Demonstrate Divvy bike features, check-in/out procedures for bikes and kiosk sign up to potential customers
- Willingness and ability to work off-hours and/or weekends
- Other duties as assigned
Required Skills and Experience:
- 18 years of age or older
- Must live in the City of Chicago
- Comfortable in a fast-paced environment, bending, stooping, standing long hours, and lifting up to 50 pounds
- Can communicate effectively with people of all ages, abilities, cultural groups, economic statuses, sexual orientations, and disabilities.
- Comfortable speaking with strangers and in public
- Outgoing and energetic
- Ability and comfort in riding a Divvy bike
- Works well in a team and fosters team spirit
- Prompt and Punctual
- Ability to take direction and to learn basic facts about the Divvy system
- Self-starter, able to work effectively and reliably with minimal supervision
- Good at solving problems, thinking creatively, and self-motivation
- Attention to detail, strong customer service skills including telephone support
- Proven capabilities to lead and manage people and processes in a dynamic changing environment
Key Questions for Screening:
- How would you rate your knowledge of bike share bikes? (poor, fair, good, very good, I don’t know)
- Do you have previous customer service experience? (yes/no)
- How would you describe your communication skills (both written and verbal)? (I don’t communicate well, I sometimes communicate well, I have good communication skills, I have excellent communication skills, I don’t know)
- How would you describe your bicycling skills/ability level? (I never ride a bicycle, I occasionally ride a bicycle, I often ride a bicycle, I am an avid bicyclist, I don’t know)
- How would you rate your time management abilities? (I have no experience managing my time, I have some experience managing my time, I have average time management abilities, I am excellent at managing my time, I don’t know)
- How would you describe your computer skills? (none or limited, somewhat limited, good, excellent, I don’t know)
Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Divvy’s Mission.
Divvy is a drug-free workplace and proud to be an Affirmative Action/Equal Opportunity Employer. Divvy strongly encourages applications from women, minorities, protected veterans and individuals with disabilities.